Shipping policy

Shipping Policy

Last Updated: July 2026

At KITSYUU, we are committed to delivering your order safely, securely, and on time. Please read our shipping policy before placing your order.

1. Order Processing

  • All orders are processed within 1 business day after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • Orders are subject to product availability and payment verification.

  • Once your order has been dispatched, you will receive a confirmation notification with your tracking details.

2. Delivery Time

Colombo 1–15 (Same Day Delivery) We offer Same Day Delivery for eligible orders within Colombo 1–15. To qualify:

  • Orders must be placed before 12:00 PM (Noon).

  • Orders placed before 12:00 PM will be delivered on the same business day.

  • Orders placed after 12:00 PM will be processed and dispatched on the next business day.

  • Same-day delivery is subject to stock availability and courier service availability.

Rest of Sri Lanka For all other locations across Sri Lanka, delivery typically takes 3–7 Business Days after dispatch.

Note: Delivery times may vary depending on your location, weather conditions, public holidays, or courier network delays.

3. Delivery Partner

All KITSYUU orders are delivered through our trusted courier partner: CityPak Lanka (Pvt) Ltd.

4. Order Tracking

Once your order has been dispatched, we will send you a tracking number via email, SMS, or WhatsApp (where applicable). You can use this tracking information to monitor the status of your shipment until it reaches your doorstep.

5. Shipping Charges

  • Standard shipping charges are calculated based on your delivery location and will be displayed at checkout before you complete your purchase.

  • Customers can review the applicable shipping fee before confirming their order.

  • Any free shipping promotions or special delivery offers will be clearly communicated on our website or social media channels.

6. Delivery Attempts

Please ensure someone is available to receive your order at the delivery address.

If delivery cannot be completed due to an incorrect or incomplete address, an unavailable recipient, or multiple unsuccessful delivery attempts, the parcel may be returned to KITSYUU. Additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details, including:

  • Full delivery address

  • Recipient's name

  • Contact number

KITSYUU is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided during checkout.

8. Delivery Delays

While we strive to deliver every order within the estimated time, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • High order volumes

  • Courier operational delays

  • Natural disasters or other unforeseen events

We appreciate your patience and understanding should any unexpected delays occur.

9. International Shipping

Currently, KITSYUU delivers within Sri Lanka only. We look forward to offering international shipping in the future.

10. Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact our Customer Support team within 48 hours of the expected delivery date. We will work with our courier partner to investigate the issue and provide an appropriate resolution.

11. Contact Us

If you have any questions regarding your order or shipment, please contact us.

KITSYUU Customer Support

  • Email: info@kitsyuu.com

  • Website: www.kitsyuu.com

  • WhatsApp: +94 707680000

  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM